How do I send feedback?

If you have discovered a bug in this product, or have a comment, question, or suggestion for YENCO.COM you can submit feedback right from within this software. To do this, select the feedback item from the application menu (the menu to the right of the Apple menu), or if you are in the Help window you can click on the Feedback icon in the toolbar. The feedback window will then open (see image below).

The feedback window will automatically include the version and build number of this software as well as the version of Mac OS X you are running.

¨

The first thing you'll want to do after the window opens is select the type of feedback you wish to send from the "Feedback type" pop-up menu control. By default, the current usage log is included if you are reporting a bug and not included for any other type of feedback. You can override the default behavior by clicking the check box to the right of the pop-up menu control. You can also review the log by clicking on the disclosure button to the right of the check box text.

Next, enter your feedback into the appropriate field. Please try to be as concise as possible. We are not mind readers here at YENCO.COM. For example, if you are submitting a bug report, while the usage log may be very helpful (if included), the more details you are able to provide in your feedback, the more likely we will be able to quickly duplicate the issue and start working on a fix.

If you are submitting feedback that might require a response, please include your email address in the appropriate field.  We can not contact you if the field is left blank or if the email address you provide is not valid.

Finally, make sure you are online and then click the "Send to YENCO.COM..." button to submit your feedback.